Audio synchronisation issues

Incident Report for Barbican

Resolved

This incident has been resolved.
Posted Feb 10, 2022 - 21:45 UTC

Update

Sorry for the sync issues during the show. You can watch again for the next 48 hours, but please bear with us while we check that the video is ok before making it available. If you are watching live and have sync issues, please refresh.
Posted Feb 10, 2022 - 21:22 UTC

Update

If you are experiencing sync issues, please refresh the page.
Posted Feb 10, 2022 - 21:00 UTC

Monitoring

We've rerouted the video and it seems to have helped a lot, but we're keeping a close eye on it.
Posted Feb 10, 2022 - 20:59 UTC

Identified

It looks like there's a problem with our video delivery network. We're working with our service provider's engineers to fix it. In the meantime we are looking at an immediate fix to make the sync better.
Posted Feb 10, 2022 - 20:42 UTC

Investigating

We are looking into a problem where the audio is out of sync with the video for some viewers. Please bear with us while we investigate.
Posted Feb 10, 2022 - 20:33 UTC
This incident affected: Streaming (Livestreamed shows).